Q: What types of movie posters can I find on MoviePosterFrames.com?
- A: We offer over 30,000 titles, ranging from new releases to rare and valuable posters.
Q: Are the frames included with the posters?
- A: Yes, our service includes inserting posters into high-quality SnapeZo frames.
Q: Can I order custom-sized frames for my posters?
- A: Absolutely! We provide custom framing options to fit any size of movie poster.
Q: How long does it take to receive a custom-framed poster?
- A: Custom-framed orders typically ship within 14-21 days from the order date.
Q: Are the frames durable?
- A: Yes, our SnapeZo frames come with a ten-year warranty on metal parts, ensuring durability.
Q: Do the frames protect against UV light?
- A: Yes, they include UV-protecting covers to safeguard the posters from fading due to sunlight.
Q: Is it easy to change posters in the frames?
- A: Yes, SnapeZo frames are designed for easy poster change, allowing you to update your display effortlessly.
Q: Are the frames water-resistant for outdoor use?
- A: While our frames are durable, please specify if you need water-resistant options for outdoor use.
Q: Can I request a specific movie poster not listed on your site?
- A: Yes, contact us with your request, and we'll do our best to source and frame your desired poster.
Q: What types of frames do you offer?
- A: We offer various styles, including standard, locking, and double-sided snap frames. For frame purchases, we recommend purchasing from our Amazon store for a wider selection and convenience.
RETURNS POLICY
Q: What is your return policy?
A: We accept returns within 14 days of the item being delivered to you. If you’re not satisfied with your purchase, you can return it for a refund or exchange, provided it meets our return conditions.
Q: Do I have to pay for return shipping?
A: The customer is responsible for the cost of return shipping unless the item is defective or the wrong item was received. In such cases, we will cover the return shipping costs.
Q: How long does it take to process a return?
A: Once we receive your returned item, please allow up to 7-10 business days for us to process your return. You will be notified via email once your return has been processed and your refund has been issued or your exchange has been sent.
Q: How will I receive my refund?
A: Refunds will be processed to the original method of payment. If you paid by credit card, the refund will be sent to the same card. Please note that it may take a few days for the refund to appear on your statement, depending on your bank.
Q: What if my returned item is lost in transit?
A: We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item if it is lost in transit.
Q: Who can I contact if I have questions about my return?
A: If you have any questions or concerns about your return, please contact our customer service team. You can reach us via email at hello@movieposterframes.com
SHIPPING INFORMATION
Q: What shipping methods do you offer?
A: We offer UPS/FedEx Ground shipping for all our orders. This method ensures a reliable and efficient delivery service directly to your doorstep.
Q: How long does shipping take?
A: After your order is placed, please allow 14-21 days for shipping. We strive to process orders as quickly as possible, and you will receive a tracking number once your order has shipped so you can monitor its progress.
Q: How can I track my order?
A: Once your order has been shipped, you will receive an email with your UPS/FedEx tracking number. You can use this number on the UPS/FedEx website to track your order's shipping status.
Q: Do you offer free shipping?
A: Yes, we offer free UPS/FedEx Ground shipping on orders over $99.99. Orders under this amount will have a shipping fee is 12.99 per order.
Q: Can I expedite my shipping?
A: Currently, we only offer UPS/FedEx Ground shipping to ensure consistent and cost-effective delivery for all our customers. We are exploring faster shipping options and hope to offer them in the future.
Q: Do you ship internationally?
A: At this moment, we only ship within the continental United States. We are looking into expanding our shipping options to include international destinations. Please check back for updates on our shipping policy.
Q: What happens if my order is delayed?
A: While we strive to meet our delivery estimates, sometimes delays can occur due to weather, high order volume, or other unforeseen circumstances. If your order is significantly delayed, we will contact you with updates and information on how to proceed.
Q: Can I change my shipping address after my order is placed?
A: If you need to change your shipping address, please contact our customer service team as soon as possible. We can change the address if the order has not yet been dispatched. Once an order is in transit, we are unable to change the delivery address.
Q: What should I do if my order arrives damaged?
A: If your order arrives damaged, please contact our customer service team immediately. Provide photos of the damaged item(s) and packaging to assist us in processing your claim. We will work with you to resolve the issue, whether it be a replacement or refund.
Q: Who can I contact if I have questions about my shipping?
A: If you have any questions or concerns about your shipping, please contact our customer service team. You can reach us via email at hello@movieposterframes.com