SnapFramesDirect.com only sells quality products. All products are covered under warranty to be free from defects in hardware material and workmanship if properly used under normal conditions. Under this warranty we are limited to correcting or replacing, at our discretion, any hardware or parts that shall be returned to us at the shipping expense of the customer. This warranty shall not apply to any products that must be replaced because of normal wear, that have been subject to misuse, negligence, improper installation or accident, or that have been altered by someone other than SnapFramesDirect.com.
In practice, we have no warranty claims as our products are made from solid aluminum, with very few moving parts and we have sold millions of our products without issue to such organizations as McDonalds, Disney, ABC, Macy's, Walgreens, Ruby Tuesdays, etc.